At Mowash Pty Ltd, we are committed to protecting the privacy of our customers. This Privacy Policy outlines the information we collect from our customers, how we use that information, and how we protect our customers' personal information.

Information Collection

For a better experience while using our service, we may require you to provide us with certain personally identifiable information, including but not limited to First Name, Last Name, Email Address, Phone Number, and Location. We also collect profile pictures directly from the client or through third-party authentication services like Facebook, Google, Apple, or Huawei Auth.

We collect this information to create and maintain customer accounts on Mowash, provide car wash and cleaning services to our customers, communicate with our customers about their orders and other related matters, and send promotional offers and marketing materials to our customers. We may also collect information from other sources, including publicly available sources, to help us improve our services and better understand our clients.

Use Of Information

We use the information we collect from our customers to provide and improve our services, personalize their experience, respond to their inquiries and requests, communicate with them about our services, and send them marketing and promotional materials.

Sharing Of Information

We do not share the information we collect from our customers with any third parties except for our service providers who help us operate our business and provide services to our customers. We may also share information with law enforcement authorities or government agencies in response to a legal request or court order.

Information Security

We take appropriate measures to protect the personal information of our customers from unauthorized access, use, or disclosure. We use industry-standard encryption and authentication technologies to protect the information we collect. However, we cannot guarantee its absolute security.

Data Retention

We retain the information we collect from our customers for as long as necessary to provide services to our customers and as required by law. We may also retain certain information for a longer period if necessary for legitimate business purposes.

Third-Party Services

Our app uses third-party services such as Google Play Services, Google Analytics for Firebase, Firebase Crashlytics, and Facebook. These services may collect information used to identify you. We encourage you to review their privacy policies before using our app.

Log Data

Whenever you use our service, we may collect data and information on your phone called Log Data through third-party products. This Log Data may include information such as your device Internet Protocol ('IP') address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Links To Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

By using our service, you agree to the collection and use of information in relation to this policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Mowash unless otherwise defined in this Privacy Policy.

Your Rights

You have the right to access, correct, or delete the personal information we have collected from you. You can do this by deleting your account on the Mowash app or by contacting us using the contact information provided at the end of this Privacy Policy.

To delete this information on the Mowash app starting on Version 4.0 please login to the app, go to the last tab which is 'More', then 'My Profile', then 'My Account' and finally 'Delete Account' and accept confirmation to delete account. If you would like us to delete your account on your behalf, you can also send an email to info@mowash.app and give us up to 3 days to action your request.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The most current version of the policy will be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at info@mowash.app.